CWT today announced its first successful live NDC booking through Amadeus Selling Platform Connect, a Level-4 NDC-certified solution that has the capability to shop, book, pay, cancel, refund, void and exchange tickets.
The ticket, issued on American Airlines, was done within an actual production environment. It reinforces CWT’s belief that working with travel distribution partners, and our airline partners, results in the best outcome for the industry and shopping experience for the customer.
“This is a tremendous milestone in the NDC journey and is an early stage indicator of what can be achieved with industry and technology cooperation,” said Erik Magnuson, CWT’s Vice President, Air Distribution Capabilities. “While this is a hugely positive step forward to making efficient NDC consumption a reality for the business traveler, it is still early days. We need to continue to collaborate as an industry to ensure NDC standards and capabilities can solve for the complexities of corporate travel at scale.”
“It’s great to have CWT as part of our NDC [X] program, as a key partner that has been truly engaged from the program’s inception,” said Gianni Pisanello, Vice President of Amadeus NDC [X]. “To ensure global adoption of NDC, it’s been crucial to work hand-in-hand with travel management companies like CWT so agents can access, compare, consume and service content via an NDC-connectivity easily and with minimal disruption to their processes and systems."
“The core of American’s NDC strategy is to improve the customer experience no matter where our customers choose to shop,” said Neil Geurin, Director of Distribution Strategy at American. “Today’s announcement by CWT is another key milestone for American in making our NDC-enabled content more broadly available to our customers.”
CWT is continuing its NDC pilot programs and will look to update the market further on developments towards the end of the year.
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