If travel plays its cards right, it will harness the acceleration of AI to achieve an end-to-end customer experience, direct revenue and a reawakening of loyalty.
Global business traveler sentiment concerning trip experiences improved modestly over last quarter, growing 0.4 points. Growth is highest among U.S. travelers which grew 5.7 points from last quarter. This suggests growing satisfaction with the overall travel experience. Most global travelers (68 percent) say they would travel more often if given the options.
Air, hotel and ground predictions for 2020 come with global uncertainties. Between the climate crisis, Brexit and trading disputes, the outlook is foggy to say the least. But challenges, they say, arent stop signs. They are guidelines. Here are three Cs to consider when managing travel in 2020.
Air Canada and Alaska Receive Top Rating