Find out why 74% of the respondents picked mobile investment as a big winner for the travel industry
Delta Air Lines (NYSE: DAL) is introducing four self-service bag drop machines at Minneapolis-St. Paul International Airport this summer, a $600,000 investment that allows customers to quickly, securely and easily check their own bags. One machine will be equipped to test facial recognition technology to match customers with their passport photos through identification verification, a first for U.S. carriers.
We surveyed over 164 travel experts in the travel industry to see what they thought about this reinvention of travel. Mobile was a clear winner for investment with focus on content marketing and customer experience following close.
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