Travel Industry Wire - Features News Features Travel Industry News EN Travel Industry Wire - Features News Knowledge@Wharton - Making the Transition to a Low-carbon Economy Keeping climate change within manageable bounds will take a massive global effort, requiring the skills and resources of both the public and private sectors. Wed, 13 May 2015 09:22:07 EST The C2C Economy, Travel Technology and Hotel Groups - By Charles De Gaspé Beaubien Hotels must acknowledge the full spectrum of ways the C2C economy is disrupting the hospitality industry. The quakes go much further than the stiffening competition for leisure travelers. Tue, 28 Apr 2015 09:54:21 EST Messaging and The Art of Simplicity - By Alan Young President, Puzzle Partner Ltd How Travel Technology Companies Can Create Effective Messages That Will Resonate with Your Prospects and the Press Tue, 14 Apr 2015 17:14:42 EST Three Big Mistakes Companies Make with Their Customer-Facing Employees When you need a sleek, compelling way to attract customers, your marketing team can deliver. But if they aren't factoring in the customer feedback they receive from your sales team, it could all be for naught. Michael Houlihan and Bonnie Harvey explain why pigeonholing your salespeople is a big mistake. Tue, 31 Mar 2015 12:01:23 EST Knowledge@Wharton - Havana or Bust: How U.S.-Cuba Relations Will Impact Tourism Following President Obama’s relaxing of U.S. travel restrictions, does Cuba have the potential to re-assert itself as a major tourist destination for Americans? Fri, 27 Mar 2015 08:27:44 EST Knowledge@Wharton - When Using Social Media, Beware the Invisible Audience Social media has augmented our ability to communicate, but it has also made it easier to misunderstand and misread our audience — or to be misunderstood. Tue, 17 Mar 2015 12:16:38 EST Knowledge@Wharton - How Companies Are Managing the Millennial Generation As multinationals seek to become bigger, faster and stronger to compete on the global stage, they’re launching new corporate development programs to mobilize their workforce. And their efforts are reaching far beyond out-dated cushy executive retreats. Thu, 5 Mar 2015 13:09:56 EST How to Embrace Innovation and Bravery - By John Hendrie General Electric has a new advertisement running on television with the central character an 'idea' – kind of a furry, non-descript creature, who is dismissed, dissed and detached until someone welcomes him to GE, and the 'idea' soon becomes festooned with colors and met with acclaim. Something new is scary sometimes, and many of us would avoid that 'idea' creature on the street. Tue, 24 Feb 2015 10:41:23 EST It is Personal! - By John Hendrie Yeah right! They say it is never personal when they crush you in a deal or downsize you to the street. It is just business. However, we gnash our teeth and raise our hands to the sky, lamenting no clear means to better engage our Customers. Mon, 23 Feb 2015 08:17:49 EST Knowledge@Wharton - If Not 40 Hours, Then What? Defining the Modern Work Week At the moment, there is no consensus about when to work, where to work or the number of hours one is expected to work. Mon, 9 Feb 2015 10:10:56 EST Reputation Management - Your Own! - By John Hendrie How about this concept – a focus on civility, where everyone gets rated! Now, sectors of the sharing economy share their thoughts about you, the customer. Here is a lovely twist for you to consider. Tue, 3 Feb 2015 08:53:39 EST May I Join You on That Flight to Kansas City? - By John Hendrie Ah, that box we all think within is ever constricting. Just consider how we now look at accommodations, dining, and transportation - the big travel, housing, and entertainment topics. Never mind, pondering a rental of our lawn mower, bicycle or trench coat. They are all available for the right price. Tue, 20 Jan 2015 09:01:14 EST Knowledge@Wharton - To ‘Think Like a Freak,’ Start with These Three Words Stephen Dubner, co-author of Think Like a Freak, discusses how to challenge conventional thinking and improve your decision-making. Tue, 20 Jan 2015 07:16:51 EST What Women Want when They Travel - By John Hendrie Here is the big secret: women want the same as any other traveler, but seek an emphasis on certain aspects of travel and stay. Mon, 5 Jan 2015 10:44:01 EST Airborne, Somewhere over Newark, Seeking Holiday Travel Relief - By John Hendrie Any type of travel during Christmas week is a drudge. We want to get from point A to B with as little hassle as possible (this actually holds for the rest of the year, as well). Perhaps, our moods are better, for we are visiting family and/or friends. But, there is a different pace out there and intensity around these holidays. Grant me patience to be gracious. Mon, 29 Dec 2014 11:35:29 EST Knowledge@Wharton - Why Avoiding Risk Can Be Good for Managers but Bad for Shareholders New research by Wharton’s Todd Gormley shows that managers who “play it safe” may not take the risks that are necessary to create value for shareholders. Thu, 11 Dec 2014 11:53:17 EST Knowledge@Wharton - Stressed Out by Work? You’re Not Alone For workers today, the pressure is on more than ever before. To ease the stress, a widespread change in corporate culture is in order, experts say. Mon, 17 Nov 2014 17:34:20 EST Hire for Attitude (Skills Can Be Taught) - By John Hendrie We all know the type and recognize them anywhere – with any interaction there is joy, their face and body movements radiate energy; they practice courtesy; they are respectful and just make us all feel better. They are indeed the face of Hospitality, and we all want them on our team of ambassadors. Mon, 10 Nov 2014 10:56:48 EST Do Destination Areas Welcome Tourists and Guests with Hospitality or Hostility? - By John Hendrie There can be cracks in the destination experience veneer – poor quality food, beverage and accommodations, as well as surly, uninformed employees – those ambassadors of our Brand. Reputations can be made or dismantled in a flash, thanks to the internet and those consumer reviews. Wed, 5 Nov 2014 08:16:55 EST Knowledge@Wharton - The Value of Schmoozing in the Age of Social Media Recent Wharton research finds that the use of enterprise social media may improve firms’ bottom lines, but it also - surprisingly - may help workers avoid being laid off. Thu, 23 Oct 2014 10:56:55 EST