Travel Industry Wire - Features News Features Travel Industry News EN Travel Industry Wire - Features News How the Sharing Economy is (Mis)shaping the Future - By Alan Young President, Puzzle Partner Ltd Is this disruptive new trend really good for the economy and consumers? Wed, 2 Sep 2015 12:08:23 EST The Internet of Things: The Impact on the Travel and Hotel Industry - By Alan Young President, Puzzle Partner Ltd Converging Technologies for Smart Environments Wed, 26 Aug 2015 10:06:54 EST Knowledge@Wharton - Is Your Workplace Tough or Is It Toxic? Toxic’ work environments can take a toll on everyone, not just those who are the target of uncivil behavior. So how can managers and workers repair the damage? Mon, 24 Aug 2015 12:28:06 EST Discover the Future of Ancillary Revenue Success Using Personalization [Infographic] - By Bojan Jokic In today’s buyer-driven market, the travel industry is embarking on a transformative journey to adopt more customer-centric business models to improve performance and service quantifiably. The first step of this journey is to grasp the need for change - an imperative driven by the inevitability of the rapid evolution of technologies, more demanding traveler expectations, online reviews, OTAs and fierce competition. Wed, 19 Aug 2015 09:15:01 EST Make It Dirty, Make It Clean - By Alan Young President, Puzzle Partner Ltd The speed of your tactical marketing cadence is key to your success. Wed, 12 Aug 2015 09:42:27 EST Are Airports the Shopping Mall of the Future? - By Bojan Jokic In the latter half of the 20th century, the world experienced a love affair with enclosed shopping malls and shopping centers, which popped up all over the United States and Europe. The shopping mall was the mecca of baby boomer consumerism; a symbol as much as a place to shop, as can be seen in any number of teen movies from decades past. Wed, 15 Jul 2015 10:15:10 EST 3 Great Examples of True Traveler Engagement - By Alan Young President, Puzzle Partner Ltd There are some companies that claim they are guest or traveler engagement companies. These companies have developed software platforms or apps to communicate more effectively with the traveler. Their technology enables travelers check in online, purchase upgrades, and supports text messaging capabilities to order amenities while on-property as well as to send post-stay surveys. Fri, 10 Jul 2015 08:45:49 EST How Will Hyperlocal Data Technology Impact the Future of Guest Service and the Hotel Industry? - By Alan E. Young President, Puzzle Partner Ltd The current boom in mobile technology innovations are once again transforming the travel and hospitality landscape. Hyperlocal data and information can be incredibly useful for digital engagement in today’s mobile world. The capability to deliver useful, proactive content to travelers can enrich the guest experience and ultimately heighten the visibility and relevance of the hotel. Mon, 29 Jun 2015 10:27:01 EST Luxury Brands Must Navigate a ‘decade of Change’ Driven by Technology and Consumer Forces Global luxury brands should take advantage of evolving technological and consumer demands to help boost profits and remain competitive, according to the 2nd annual Global Powers of Luxury Goods report issued by Deloitte Touche Tohmatsu Limited (DTTL). Mon, 15 Jun 2015 13:28:17 EST 198 Million Americans Planning a Summer Getaway in 2015 - Up 13% from Last Year 81% of Americans saved money specifically for summer travel; More opt for a full 2-week-long vacation Wed, 10 Jun 2015 13:46:11 EST Millennials Matter, but Generation C is the Holy Grail - By Alan Young President, Puzzle Partner Ltd Back in 2012 digital luminary Brian Solis coined the term 'Generation C: The Connected Customer.' It is the disruption of technology that has lead to Generation C. Not only are Millennials using their devices to shop and buy but almost every businessperson is also connected as are an increasing number of older, over-40 individuals. Mon, 8 Jun 2015 08:54:02 EST Knowledge@Wharton - Making the Transition to a Low-carbon Economy Keeping climate change within manageable bounds will take a massive global effort, requiring the skills and resources of both the public and private sectors. Wed, 13 May 2015 09:22:07 EST The C2C Economy, Travel Technology and Hotel Groups - By Charles De Gaspé Beaubien Hotels must acknowledge the full spectrum of ways the C2C economy is disrupting the hospitality industry. The quakes go much further than the stiffening competition for leisure travelers. Tue, 28 Apr 2015 09:54:21 EST Messaging and The Art of Simplicity - By Alan Young President, Puzzle Partner Ltd How Travel Technology Companies Can Create Effective Messages That Will Resonate with Your Prospects and the Press Tue, 14 Apr 2015 17:14:42 EST Three Big Mistakes Companies Make with Their Customer-Facing Employees When you need a sleek, compelling way to attract customers, your marketing team can deliver. But if they aren't factoring in the customer feedback they receive from your sales team, it could all be for naught. Michael Houlihan and Bonnie Harvey explain why pigeonholing your salespeople is a big mistake. Tue, 31 Mar 2015 12:01:23 EST Knowledge@Wharton - Havana or Bust: How U.S.-Cuba Relations Will Impact Tourism Following President Obama’s relaxing of U.S. travel restrictions, does Cuba have the potential to re-assert itself as a major tourist destination for Americans? Fri, 27 Mar 2015 08:27:44 EST Knowledge@Wharton - When Using Social Media, Beware the Invisible Audience Social media has augmented our ability to communicate, but it has also made it easier to misunderstand and misread our audience — or to be misunderstood. Tue, 17 Mar 2015 12:16:38 EST Knowledge@Wharton - How Companies Are Managing the Millennial Generation As multinationals seek to become bigger, faster and stronger to compete on the global stage, they’re launching new corporate development programs to mobilize their workforce. And their efforts are reaching far beyond out-dated cushy executive retreats. Thu, 5 Mar 2015 13:09:56 EST How to Embrace Innovation and Bravery - By John Hendrie General Electric has a new advertisement running on television with the central character an 'idea' – kind of a furry, non-descript creature, who is dismissed, dissed and detached until someone welcomes him to GE, and the 'idea' soon becomes festooned with colors and met with acclaim. Something new is scary sometimes, and many of us would avoid that 'idea' creature on the street. Tue, 24 Feb 2015 10:41:23 EST It is Personal! - By John Hendrie Yeah right! They say it is never personal when they crush you in a deal or downsize you to the street. It is just business. However, we gnash our teeth and raise our hands to the sky, lamenting no clear means to better engage our Customers. Mon, 23 Feb 2015 08:17:49 EST