Travel Industry Trends - Management

Every once in awhile an author’s think-piece hits the bulls-eye. A recent article by Elizabeth Green titled ‘Building a Better Teacher’ (New York Times, March 7, 2010) does just that. But what does this have to do with hospitality? Actually, it’s a no-brainer. - More

When the economy slows, many businesses react by retrenching and cutting costs in order to weather the downturn.
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Among other victims of the recession, brands have taken a beating. Private labels have gained market share. Consumers are cutting back. Retailers are turning up the heat. According to panelists who gathered to discuss brand strategy at a recent Wharton Marketing Conference titled, "Connecting with the Evolving Consumer," marketers need to be esp... - More

More than any other auto manufacturer, Japan's Toyota has built its name on quality. Now, the identity of the world's largest car maker is in question as it recalls millions of vehicles because they may suddenly accelerate, putting the lives of drivers and their passengers at risk. - More

James Kavanaugh once suggested that there are 'those too gentle to live among the wolves'. I hope this is no longer true in today's organizations. I believe that the 'wolves' have had their day and need to make way for a new breed of manager: The Gentle Leader. - More

Learn the most effective methods for utilizing an at-home agent model to achieve growth and retain customer loyalty. - More

The hospitality industry continues to suffer in every corner of the globe - what else is new? Most hotel experts are expecting a slow 2010 recovery in RevPar. In such an environment, many hoteliers will struggle with rate discounting, creating more pain for the long-term development and sustainability of hotels' revenues once the economy gets b... - More

The national media is focusing most of its attention on the Congressional debate over healthcare. But businesses need to be on-guard as many predict an anti-business employment legislation tsunami once the current logjam breaks. - More

As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic conditions. - More

Learn how event-based marketing will help you grow customer relationships. - More