Online travel agents (OTAs) and meta-search providers are missing a major opportunity to drive more customer loyalty and stickiness by failing to engage with customers when they travel, according to a new FlightView survey of 2,066 travelers.
WestJet announced today that guests now have full access to their personal electronic devices (PEDs) during all phases of flight, including taxi-in and out, take-off and landing in non-transmitting or flight mode, starting immediately.
Royal Caribbean International and Celebrity Cruises solidified their hold on best-in-class vacation experiences with the launch of Cruise Planner, an industry-leading digital vacation planning tool created in collaboration with Isobar.
United Airlines today launched its all-new mobile application for the Android platform, offering customers innovative new features, smoother functionality and an improved touch-friendly design that enables travelers to access information more quickly and easily.
Delta Air Lines (NYSE: DAL) this fall will equip more than 20,000 flight attendants with handheld Nokia Lumia 1520 phablets, which will serve as their on-board manual and in-flight sales device as well as a platform for future, more personalized in-flight customer service.