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2015-02-03
How about this concept – a focus on civility, where everyone gets rated! Now, sectors of the sharing economy share their thoughts about you, the customer. Here is a lovely twist for you to consider.
2015-01-20
Ah, that box we all think within is ever constricting. Just consider how we now look at accommodations, dining, and transportation - the big travel, housing, and entertainment topics. Never mind, pondering a rental of our lawn mower, bicycle or trench coat. They are all available for the right price.
2015-01-20
Stephen Dubner, co-author of Think Like a Freak, discusses how to challenge conventional thinking and improve your decision-making.
2015-01-05
Here is the big secret: women want the same as any other traveler, but seek an emphasis on certain aspects of travel and stay.
2014-12-29
Any type of travel during Christmas week is a drudge. We want to get from point A to B with as little hassle as possible (this actually holds for the rest of the year, as well). Perhaps, our moods are better, for we are visiting family and/or friends. But, there is a different pace out there and intensity around these holidays. Grant me patience to be gracious.
2014-12-11
New research by Wharton’s Todd Gormley shows that managers who “play it safe” may not take the risks that are necessary to create value for shareholders.
2014-11-17
For workers today, the pressure is on more than ever before. To ease the stress, a widespread change in corporate culture is in order, experts say.
2014-11-10
We all know the type and recognize them anywhere – with any interaction there is joy, their face and body movements radiate energy; they practice courtesy; they are respectful and just make us all feel better. They are indeed the face of Hospitality, and we all want them on our team of ambassadors.
2014-11-05
There can be cracks in the destination experience veneer – poor quality food, beverage and accommodations, as well as surly, uninformed employees – those ambassadors of our Brand. Reputations can be made or dismantled in a flash, thanks to the internet and those consumer reviews.
2014-10-23
Recent Wharton research finds that the use of enterprise social media may improve firms’ bottom lines, but it also - surprisingly - may help workers avoid being laid off.
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