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New research by Wharton’s Todd Gormley shows that managers who “play it safe” may not take the risks that are necessary to create value for shareholders.
For workers today, the pressure is on more than ever before. To ease the stress, a widespread change in corporate culture is in order, experts say.
We all know the type and recognize them anywhere – with any interaction there is joy, their face and body movements radiate energy; they practice courtesy; they are respectful and just make us all feel better. They are indeed the face of Hospitality, and we all want them on our team of ambassadors.
There can be cracks in the destination experience veneer – poor quality food, beverage and accommodations, as well as surly, uninformed employees – those ambassadors of our Brand. Reputations can be made or dismantled in a flash, thanks to the internet and those consumer reviews.
Recent Wharton research finds that the use of enterprise social media may improve firms’ bottom lines, but it also - surprisingly - may help workers avoid being laid off.
There was a time when negotiating a job offer was like picking fruit off a tree – the benefits and perks were in season and ripe for harvest. The drive was to attract talent with anything that might work to intrigue and hook the candidate (and his spouse). Times were high, and that benefit slice of the full compensation pie was significant and ever tasty.
New research by Wharton’s Alex Edmans shows that high levels of employee satisfaction benefit shareholders, especially in countries that have flexible labor policies.
Today’s consumers can be a brand’s biggest advocate, but are unforgiving if they feel a company has broken a promise, according to Wharton marketing professor Americus Reed.
Boy, that is a title mouthful and very curious. But, the move is right on the horizon, when you start to follow the money, actually the costs.
New Wharton research has good news for companies facing a disruptive innovation in their industry: Disrupters and incumbents sometimes end up as collaborators, rather than one displacing the other.
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