Ah, that box we all think within is ever constricting. Just consider how we now look at accommodations, dining, and transportation - the big travel, housing, and entertainment topics. Never mind, pondering a rental of our lawn mower, bicycle or trench coat. They are all available for the right price.
Any type of travel during Christmas week is a drudge. We want to get from point A to B with as little hassle as possible (this actually holds for the rest of the year, as well). Perhaps, our moods are better, for we are visiting family and/or friends. But, there is a different pace out there and intensity around these holidays. Grant me patience to be gracious.
We all know the type and recognize them anywhere with any interaction there is joy, their face and body movements radiate energy; they practice courtesy; they are respectful and just make us all feel better. They are indeed the face of Hospitality, and we all want them on our team of ambassadors.
There can be cracks in the destination experience veneer poor quality food, beverage and accommodations, as well as surly, uninformed employees those ambassadors of our Brand. Reputations can be made or dismantled in a flash, thanks to the internet and those consumer reviews.