Hospitality Brands and Facebook - Identifying the Opportunities - By Doug OReilly and Oliver Sohn, Seventh Art Media
As we transition from a search-based to a social media-based online culture, and as consumer attention shifts from paid media to earned media, it is increasingly important for hotels and resorts to focus on the business opportunities that come with the creation of social currency and social capital for their brands. Having a network is easy - getting attention is not.