We all know the type and recognize them anywhere with any interaction there is joy, their face and body movements radiate energy; they practice courtesy; they are respectful and just make us all feel better. They are indeed the face of Hospitality, and we all want them on our team of ambassadors.
There can be cracks in the destination experience veneer poor quality food, beverage and accommodations, as well as surly, uninformed employees those ambassadors of our Brand. Reputations can be made or dismantled in a flash, thanks to the internet and those consumer reviews.
There was a time when negotiating a job offer was like picking fruit off a tree the benefits and perks were in season and ripe for harvest. The drive was to attract talent with anything that might work to intrigue and hook the candidate (and his spouse). Times were high, and that benefit slice of the full compensation pie was significant and ever tasty.
Most of us will breeze through those 'Best of..' lists, marveling at the choices, categories and finalists. However, we will pay attention when Travel & Leisure, the AMEX publication, compiles their lists and winners. We do learn from this resource.