2015-07-10
There are some companies that claim they are guest or traveler engagement companies. These companies have developed software platforms or apps to communicate more effectively with the traveler. Their technology enables travelers check in online, purchase upgrades, and supports text messaging capabilities to order amenities while on-property as well as to send post-stay surveys.
2015-02-24
General Electric has a new advertisement running on television with the central character an 'idea' – kind of a furry, non-descript creature, who is dismissed, dissed and detached until someone welcomes him to GE, and the 'idea' soon becomes festooned with colors and met with acclaim. Something new is scary sometimes, and many of us would avoid that 'idea' creature on the street.
2015-05-13
Keeping climate change within manageable bounds will take a massive global effort, requiring the skills and resources of both the public and private sectors.
2015-03-31
When you need a sleek, compelling way to attract customers, your marketing team can deliver. But if they aren't factoring in the customer feedback they receive from your sales team, it could all be for naught. Michael Houlihan and Bonnie Harvey explain why pigeonholing your salespeople is a big mistake.
2015-02-03
How about this concept – a focus on civility, where everyone gets rated! Now, sectors of the sharing economy share their thoughts about you, the customer. Here is a lovely twist for you to consider.
2015-04-28
Hotels must acknowledge the full spectrum of ways the C2C economy is disrupting the hospitality industry. The quakes go much further than the stiffening competition for leisure travelers.
2015-03-05
As multinationals seek to become bigger, faster and stronger to compete on the global stage, they’re launching new corporate development programs to mobilize their workforce. And their efforts are reaching far beyond out-dated cushy executive retreats.
2015-03-27
Following President Obama’s relaxing of U.S. travel restrictions, does Cuba have the potential to re-assert itself as a major tourist destination for Americans?
2015-01-05
Here is the big secret: women want the same as any other traveler, but seek an emphasis on certain aspects of travel and stay.
2015-06-10
81% of Americans saved money specifically for summer travel; More opt for a full 2-week-long vacation
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