The issue of raising the minimum wage has been attracting increased attention and debate - but is it the best way to boost the economy and help low-income workers make enough to support their families?
Bloomberg LP chairman Peter Grauer believes good leadership is all about contradictions. During a speech at the recent Wharton Leadership Conference, he noted that the best leaders are able to adopt different personas and styles based on what is called for in a given situation. Good leaders, he added, also know that the next big opportunity or great hire could come from anywhere, and they conduct themselves accordingly.
Just this past week, August 21, 2013, a young German woman died in Hawaii from a shark attack. There has been some backlash as to why the Hawaii Tourism Authority (HTA) has not released a statement of sympathy for the victim. Does this start to ring aloud with the theme song of 'Jaws'?
As a conference speaker and hospitality industry trainer, I have often experienced the anxiety of flying into a foreign country with a different language for the first time. Although I (regrettably) have not yet managed to learn any languages beyond my American English, I cannot once remember flying into an airport that I could not easily find my way around.
Most of us will breeze through those 'Best of..' lists, marveling at the choices, categories and finalists. However, we will pay attention when Travel & Leisure, the AMEX publication, compiles their lists and winners. We do learn from this resource.
Where are consumer expectations now as we travel into a New Year? Are they touching a nadir or scratching at that apogee? Two wonderful words at extremes of the pendulum of Customer Satisfaction and expectations met. In our various Hospitality businesses we do have some basics, which every customer and guest should anticipate.