2013-11-18
The issue of raising the minimum wage has been attracting increased attention and debate - but is it the best way to boost the economy and help low-income workers make enough to support their families?
2014-08-14
New Wharton research has good news for companies facing a disruptive innovation in their industry: Disrupters and incumbents sometimes end up as collaborators, rather than one displacing the other.
2014-10-17
There was a time when negotiating a job offer was like picking fruit off a tree – the benefits and perks were in season and ripe for harvest. The drive was to attract talent with anything that might work to intrigue and hook the candidate (and his spouse). Times were high, and that benefit slice of the full compensation pie was significant and ever tasty.
2014-10-09
New research by Wharton’s Alex Edmans shows that high levels of employee satisfaction benefit shareholders, especially in countries that have flexible labor policies.
2014-05-20
How do you coalesce, integrate and present the essence of your tourism destination?
2014-07-22
Most of us will breeze through those 'Best of..' lists, marveling at the choices, categories and finalists. However, we will pay attention when Travel & Leisure, the AMEX publication, compiles their lists and winners. We do learn from this resource.
2014-10-05
Boy, that is a title mouthful and very curious. But, the move is right on the horizon, when you start to follow the money, actually the costs.
2014-10-08
Today’s consumers can be a brand’s biggest advocate, but are unforgiving if they feel a company has broken a promise, according to Wharton marketing professor Americus Reed.
2014-01-03
Where are consumer expectations now as we travel into a New Year? Are they touching a nadir or scratching at that apogee? Two wonderful words at extremes of the pendulum of Customer Satisfaction and expectations met. In our various Hospitality businesses we do have some basics, which every customer and guest should anticipate.
2013-11-04
Success in the marketplace has always been about bringing value to the Consumer Experience. If you travel by air, your sensibilities have been challenged at every step of the journey. However, we still hear about successes – airlines which have understood key behaviors of their passengers and have adopted retail customer service approaches, resulting in market share and consumer satisfaction.
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