There are some companies that claim they are guest or traveler engagement companies. These companies have developed software platforms or apps to communicate more effectively with the traveler. Their technology enables travelers check in online, purchase upgrades, and supports text messaging capabilities to order amenities while on-property as well as to send post-stay surveys.
There was a time when negotiating a job offer was like picking fruit off a tree – the benefits and perks were in season and ripe for harvest. The drive was to attract talent with anything that might work to intrigue and hook the candidate (and his spouse). Times were high, and that benefit slice of the full compensation pie was significant and ever tasty.
Toxic’ work environments can take a toll on everyone, not just those who are the target of uncivil behavior. So how can managers and workers repair the damage?
At a recent Wharton People Analytics Conference, panelists from business and academia talked about some innovative new ways to apply data analytics to predict employee performance.
Keeping climate change within manageable bounds will take a massive global effort, requiring the skills and resources of both the public and private sectors.
General Electric has a new advertisement running on television with the central character an 'idea' – kind of a furry, non-descript creature, who is dismissed, dissed and detached until someone welcomes him to GE, and the 'idea' soon becomes festooned with colors and met with acclaim. Something new is scary sometimes, and many of us would avoid that 'idea' creature on the street.
When you need a sleek, compelling way to attract customers, your marketing team can deliver. But if they aren't factoring in the customer feedback they receive from your sales team, it could all be for naught. Michael Houlihan and Bonnie Harvey explain why pigeonholing your salespeople is a big mistake.
How about this concept – a focus on civility, where everyone gets rated! Now, sectors of the sharing economy share their thoughts about you, the customer. Here is a lovely twist for you to consider.
Hotels must acknowledge the full spectrum of ways the C2C economy is disrupting the hospitality industry. The quakes go much further than the stiffening competition for leisure travelers.
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