United Airlines and its partners at San Francisco International Airport are preparing to open the newly renovated Boarding Area E in Terminal 3, which will provide United customers ultra-modern, flyer-friendly conveniences that elevate their travel experience.
Scheduled to re-open Jan. 28, the 68,800-square-foot boarding area will reflect the airport's status as the nation's premier West Coast aviation hub. Designed to achieve Leadership in Energy and Environmental Design (LEED) gold certification from the U.S. Green Building Council, Boarding Area E will offer 10 gates for United customers and will be able to accommodate more than 50 departures each day.
Boarding Area E will offer an up-close view of the airfield and the Bay Area from a 23-foot-high window wall. Customers will enjoy several other amenities, including:
United is making other investments in Terminal 3, including a new reception area for the airline's Global Services customers and a new check-in area for MileagePlus Premier customers, both scheduled to open in September.
Additionally, United today announced it has appointed Mike Hanna, the airline's managing director of San Francisco operations and customer service, to the position of vice president, underscoring the importance of the San Francisco hub.
Since Hanna assumed leadership of the hub in May 2012, United's operational performance has improved significantly, with baggage-handling reliability up 25 percent in 2013 versus 2012, and "controllable delays" – those not attributed, for example, to inclement weather – down nearly 50 percent for mainline flights and more than 40 percent for regional flights. Satisfaction among San Francisco customers, as measured from post-travel surveys, has increased six-fold since mid-2012.
United at San Francisco International Airport
United is the largest carrier at San Francisco International Airport, offering nearly 300 daily flights to 90 destinations worldwide, more than any other airline from the Bay Area. From its San Francisco hub, United also offers more nonstop trans-Pacific service to and from the United States than any other airline. With nearly 30 daily nonstop flights to 20 international destinations, United will add two more international destinations from San Francisco this year, when it begins nonstop service to Taipei, Taiwan, in March and to Chengdu, China, in June.
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