When it comes to airline ticket rules, the devil isn't in the details. The devil is the details.
You'll find Old Nick in something called the ticket tariff, which is a massive, rambling and often incomprehensible document that passengers rarely see in its entirety.
Why? Partly because they tell you what you already know - for example, that you have to pay a fee if you want to change your ticket - and partly because it just doesn't concern you. For instance, some tariff rules talk about special fares for police officers or firefighters, which a vast majority of passengers wouldn't care about.
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Source - MSNBC
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