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Travel Industry News Highlights

Features

Sustaining A Customer Service Initiative: The Need for Long-Term Commitment - By Dennis Snow
Most customer service improvement initiatives fail to produce sustained results. While such a statement may seem harsh, I think that most would agree with the statement based on their own experiences. ...more

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Trends

Dynamic Packaging - The Next Battlefield
Dynamic Packaging sales will double by 2009. Online agencies are using it to increase customer loyalty & profit, if hotels sit back, they will be squeezed out of the packaging market. ...more

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Sales and Marketing

euromic welcomes new members in Tunisia and the Baltic States
euromic - THE Destination Management Partnership in Europe and the Mediterranean officially welcomed two new members last week: Barclay's Group Travel in Tunisia and Baltic Travel Group (BTG) based in Latvia. ...more

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Airlines

American Airlines Reports March Traffic
American Airlines reported a March load factor of 83.9 percent -- an improvement of 1.5 points compared to the same period last year. Traffic decreased 2.8 percent year over year as capacity decreased 4.6 percent. ...more

American Airlines Spices Up Its Menus, Introduces New Selections
Rotation of Menus Offers Premium Travelers Variety Throughout the Year ...more

American Airlines Adds New Electronic Check Option for Tickets Purchased at AA.com
American Airlines is now adding another level of convenience, flexibility and choice for customers by offering them the option to pay by electronic check when buying tickets on the airline's Web site, AA.com. ...more

SkyWest Airlines Names Leaders to Director Positions
SkyWest Airlines, a subsidiary of SkyWest, Inc. (NASDAQ:SKYW) , is pleased to promote two of its leaders: Randy Mulvey as director - Midwest Connect and Pearl Perrin as director - Delta Connection, effective April 1, 2008. Both Mulvey and Perrin will report to Steve Black, director - stations. ...more

Boeing Names Paul Kinscherff to Lead Business in Gulf States
The Boeing Company (NYSE:BA) today named Paul Kinscherff president of Boeing Middle East. He will be based in Dubai, United Arab Emirates, and report to Shep Hill, president, Boeing International. ...more

SkyWest Airlines Promotes Spencer N. Hyde Director - Multimedia and Business Development
SkyWest Airlines, a subsidiary of SkyWest, Inc. (NASDAQ:SKYW) , is pleased to promote Spencer N. Hyde as director of the company's enhanced multimedia and business development group, effective April 1, 2008. ...more

EL AL Israel Airlines Shows Record 2007 Revenues of More Than $1.93 Billion and a Net Profit of $31.7 Million
EL AL, the national airline of Israel, continues its profit trend, as revenue rose by 16% in 2007 when compared with 2006, totaling approximately $1.93 billion. ...more

Continental Airlines to Inaugurate Flights from New York and Houston to London Heathrow
Flight 28 scheduled to be first new-entrant arrival at Heathrow on March 30 ...more

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Appointments

Priceline.com and Booking.com Announce Executive Appointments
Priceline.com (Nasdaq: PCLN) and its international business unit, Booking.com, announced today executive appointments within their European and Asian operations. ...more

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Environmental

Sustainable Travel International Refines Industry's Premier Custom Carbon Footprint Calculator
Sustainable Travel International, a leading non-profit organization committed to sustainable tourism development, introduced recent upgrades to the first travel-related carbon footprint calculator today, complimenting a globally recognized carbon offset portfolio. ...more

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Internet

'I still see significant upside for online travel companies in the US' - Orbitz's Aaron Cooper
In the last few years, online travel companies from the US have focused on expanding their portfolio by foraying into Europe and Asia Pacific. But how is the growth story in the US projected to shape up in the years to come? ...more

Travel websites must embrace Web 2.0 if they are to improve online usability
According to a study by WebCredible,improvements in website usability are needed across the travel and airline industries, which must harness Web 2.0 technology. ...more

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Other

Meeting Planners Need Cost-Saving Options in 2008
More than 75 percent of meeting planners attending the 8th Annual Hospitality Sales & Marketing Association International's (HSMAI) Affordable Meetings(R) Mid-America Conference & Exhibition April 9 - 10, 2008, at Chicago's Navy Pier, stated planning budgets remain the same for 2008, despite media coverage of an economic recession. ...more

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 Departments

Click on the department to go directly to these news items.

Airlines : 8 new
Appointments : 1 new
Environmental : 1 new
Features : 1 new
Internet : 2 new
Other : 1 new
Sales and Marketing : 1 new
Trends : 1 new

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