Travel Industry News :: Travel Industry Wire

	Taking Greatness for Granted - By Roberta Nedry

Conflict of Interest

I have spent time at the Hotel Del Coronado and have experienced some of what you say in your article. However, I wonder how biased you are in doing articles knowing that you also see clients for your to do consulting and make a living... Some of your statements seem a little exagerated and unrealistic such as the waiter telling you, "When asked, he answered that training was minimal and that no uniformly dedicated service standards existed." This seems like it might be a method to drive some consulting business your way...

2007-08-24 Jeff Carmer

Re-engineering to attitude and basic hospitality services sequence

Your article really good points, however I am wonder like that kind of poor services sequence, sounds sadly for hospitality. Because they (employee and management) should konw and drive even basic of service sequence' if they have "you may not face above you mentioned neglagible service".
They should need to re-engineering of their operations, should reconsider, should guest satisfaction survey, should moniter time to time, day to day basic, where are they ? especially supervisor, team leader, team player, how they go through their daily services operations?
Really unfortunately I read of your article, but very good points of your summarize in details facts.

Thank you for your article.

We can learn do & don't, how worsen situation of leakage of poor services. How customer depress, we can know and we can notice.

With kind regards,

Honey Thazin Aung
Director of Human Resources
Dusit Inya Lake Resort, 37 Kaba Aye Pagoda Road,Yangon, Myanmar
Phone +95 (1) 662866| Fax +95 (1) 665537| E-mail honey.ta@dusit.com|
www.dusit.com or www.globalhotelalliance.com

2008-01-17 Honey Thazin Aung

Travel Industry Forums