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The ability to create a satisfied customer remains elusive for most airlines according to today’s report from the American Customer Satisfaction Index (ACSI) on airlines, hotels and Internet travel agencies. Airlines score 69 on the ACSI’s 100-point scale and remain among the lowest-scoring categories in the Index, beating only subscription TV service, social media and the IRS.
The 2014 Hot List is the most selective ever, with just 33 Best New Hotels in the World. Hotels were considered according to the categories of the modern traveler: Beach, Design, Food, Family, Bargain, Over-the-Top, and Way-Out-There Hotels.
Posted 8 hours ago
Hipmunk polled nearly 4,000 people from April 1-3, 2014 about summer vacation travel and found that 71 percent are still planning their vacations, 22 percent are booked and ready to go, and 7 percent aren't taking a vacation this year.
The event, to be held Dec. 8 at The Palazzo® Las Vegas in conjunction with Luxury Travel Exchange International (LTX), provides a forum for under-40 travel professionals to showcase industry talent and foster peer-to-peer networking, career development and information-sharing.
The average domestic air fare increased to $381 in the fourth quarter of 2013, up 0.3 percent from the average fare of $380 in the fourth quarter of 2012, adjusted for inflation in constant 2013 dollars (Table 1), the U.S. Department of Transportation’s Bureau of Transportation Statistics (BTS) reported today. During that October to December period, Huntsville, Ala., had the highest average fare, $528, while Long Beach, Calif., had the lowest, $249.
Delta Air Lines (NYSE: DAL) has completed the installation of full flat-bed seats with direct-aisle access in BusinessElite across its entire international widebody fleet, making it the only U.S. carrier to offer full flat-bed seats and the convenience of direct-aisle access on all overseas flights.
Cruise Lines International Association (CLIA) today highlighted the extensive efforts of the cruise industry and CLIA member lines to preserve and protect the environment.
In a meeting attended by International Cruise Victims (ICV) Board representatives on March 25th the opening presentation of the National Transportation Safety Board in Washington, D.C., discussed the new International Maritime Authority (IMO) policy of using 'the ship as the lifeboat.'
Posted 9 hours ago
A new poll gauging 3,400 frequent fliers' assessments of which airlines have the rudest flight attendants yields some surprising - and not so surprising - results.
Posted 9 hours ago
North America 2014 Dates Slated for October 6-13
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