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 Friday November 21st, 2008 
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Sustaining A Customer Service Initiative: The Need for Long-Term Commitment - By Dennis Snow

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More Snow and Associates News
Your Corporate Culture's Artifacts - What Would Indiana Jones Say? - By Dennis Snow
Recognition: The Importance of Saying Thank You - By Dennis Snow
Customer Service: Training for Excellence - By Dennis Snow
Service Excellence: The Leadership Factor - By Dennis Snow
True Professionalism – The Core of Service Excellence - By Dennis Snow

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Notes on Hawaii on the Back of an Airline Boarding Pass - By David M. Brudney, ISHC, August 2008
Not What, Not How, but Who? Western Companies Face a Worldwide Talent Crunch
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