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  Travel Industry News - Create PDF File

 Thursday January 8th, 2009 
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Turn Front Desk Clerks Into Front Desk Salespersons - By Doug Kennedy

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Company Information
Doug Kennedy
Contact Information:
Direct: (954) 981-7689
Cell: (954) 558-4777

Click for Website
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Doug Kennedy has been a fixture on the hotel industry conference and lecture circuit since 1989, having presented over 1,000 hotel/travel industry workshops, conference sessions, or keynotes. He is the former President and Co-Founder of HSA International, which he exited after 15 years to found The Douglas Kennedy Company. His consulting and training clients have represented all segments of the lodging industry from select/limited service to upscale/luxury to specialty/niche.

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Bringing Out The Best In Others Brings Out The Best In Ourselves - By Doug Kennedy
Profit Optimization Is Everyone's Job - By Doug Kennedy

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2009 - May Present the Biggest Economic Challenge of the Century - By Dr. Rick Johnson
Customer Experience: If at First Impression You Don't Succeed - You Better Try Again - By Rob Rush
Radical Departure From Destination Marketing Norms - 'Embrace the ones who love you' - By J. Ragsdale Hendrie
How The Oregon Q Care Program Answers Hospitality's Service Training Needs - By J. Ragsdale Hendrie
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