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Posted 21 hours ago
The ability to create a satisfied customer remains elusive for most airlines according to today’s report from the American Customer Satisfaction Index (ACSI) on airlines, hotels and Internet travel agencies. Airlines score 69 on the ACSI’s 100-point scale and remain among the lowest-scoring categories in the Index, beating only subscription TV service, social media and the IRS.
New survey finds bus travel offers big savings over flying, driving or taking the train.
Benchmark Hospitality International announces the "Top Ten Travel Trends for 2014" as observed through a survey of the company’s extensive database of professional travel agents. In a Benchmark-commissioned study, over 20,000 travel professionals were provided a comprehensive survey on consumer and business travel in 2014, for review and submission to an independent market research firm for compilation and analysis.
U.S. scheduled passenger airlines employed 381,985 workers in February 2014, 0.4 percent more than in February 2013, the U.S. Department of Transportation’s Bureau of Transportation Statistics (BTS) reported today. February was the third consecutive month that full-time equivalent (FTE) employment for U.S. scheduled passenger carriers was higher than the same month of the previous year.
March 2014 ticket transactions increased 2.57 percent over the same period in 2013 to 39.5 million. Year-to-date passenger segments increased 2.4 percent to 87.3 million compared to 85.3 million in 2013.
More than half of passengers would use their mobiles for flight status, baggage status and airport directions and by 2016 the majority of airlines and airports will offer these services. In total, 100% of airlines and 90% of airports are investing in business intelligence solutions to provide the intelligent information across their operations which these, and other services, demand.
The U.S. Department of Transportation’s Bureau of Transportation Statistics (BTS) reported today that U.S. airlines carried 55.8 million systemwide (domestic + international) scheduled service passengers in January 2014, 0.8 percent more than in January 2013. The systemwide total was the result of a 0.2 percent increase in the number of domestic passengers (47.9 million) and a 4.3 percent increase in international passengers (7.9 million)
The Meeting Professionals International (MPI) Foundation Canada announced on National Meetings Industry Day the preliminary results of the Canadian Economic Impact Study (CEIS) 3.0.
Part One of Skyscanner’s Future of Travel 2024 Report Looks at Innovations Like 'e-Agents' That Will Shake Up and Redefine How We Plan and Book Travel
The nation’s largest airlines posted an on-time arrival rate of 70.7 percent in February, down from the 79.6 percent on-time rate posted in February 2013, but up from the 67.7 percent on-time rate posted in January 2014, according to the U.S. Department of Transportation’s Air Travel Consumer Report released today.
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