The issue of raising the minimum wage has been attracting increased attention and debate - but is it the best way to boost the economy and help low-income workers make enough to support their families?
Success in the marketplace has always been about bringing value to the Consumer Experience. If you travel by air, your sensibilities have been challenged at every step of the journey. However, we still hear about successes airlines which have understood key behaviors of their passengers and have adopted retail customer service approaches, resulting in market share and consumer satisfaction.
As a conference speaker and hospitality industry trainer, I have often experienced the anxiety of flying into a foreign country with a different language for the first time. Although I (regrettably) have not yet managed to learn any languages beyond my American English, I cannot once remember flying into an airport that I could not easily find my way around.
Just this past week, August 21, 2013, a young German woman died in Hawaii from a shark attack. There has been some backlash as to why the Hawaii Tourism Authority (HTA) has not released a statement of sympathy for the victim. Does this start to ring aloud with the theme song of 'Jaws'?
Bloomberg LP chairman Peter Grauer believes good leadership is all about contradictions. During a speech at the recent Wharton Leadership Conference, he noted that the best leaders are able to adopt different personas and styles based on what is called for in a given situation. Good leaders, he added, also know that the next big opportunity or great hire could come from anywhere, and they conduct themselves accordingly.
The Welcome mat in New Zealand and Hawaii has been removed, and certain elements of their population have been told/asked to relocate, based on health issues, both physical and mental. Lady Liberty must be wincing after her beacon of welcome.
Talk about a fading destination. Detroit is probably not on many travelers itinerary. I may be one of the few who actually enjoyed Motor City visits (Buffalo, too), admittedly some years ago. I had a business associate who was a native, so when downtown closed after 5 pm (it did and was desolate), he knew where to go; otherwise, I would not have left the sanctuary of my hotel. The future of Detroit was foretold, even thirty years ago, with the trip downtown from the airport the city-scape was heartbreaking.