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  Travel Industry News - Features

Sunday September 7th, 2008 
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LRA Worldwide Going 'Off Book' - The Movement towards Empathetic Hospitality - By Shannon P...
In acting circles, they are the two words that can strike fear in the hearts of the most seasoned performer - 'off book.' The script has ...
2008-09-04   Features  more...
 
Hospitality Performance Consumer Recourse - We Cannnot Hide The Warts Anymore - By J. Ragsdale Hendrie
Remember when Restaurants, B&B's and small resorts said that they did not need to have a web site or even advertise, because their busine...
2008-08-29   Features  more...
 
Hospitality Performance Finally, A Destination Development Plan Which Delivers On The Promise - The O...
Slap some ideas on the wall, vote for those which slide the slowest, invest tightly budgeted dollars for ephemeral marketing, get the slo...
2008-08-21   Features  more...
 
LRA Worldwide Consistency - the Key to Success - By Rob Rush
OK, let's get down to the bottom of this. Please stand up and raise your hand if you've been 'WOW-ed' lately. At the supermarket, dry cle...
2008-08-20   Features  more...
 
HTrends The End Of The Ugly American Business Person - By Fernando A. Pargas Professo...
No wonder, that as American managers we have a hard time succeeding overseas, when we fail to understand our employees' cultural differen...
2008-08-13   Features  more...
 
Knowledge@Wharton Two Companies, Two Different Blueprints for Reducing Global Warming
Businesspeople spend too much time worrying about the burdens brought by global warming -- the possibility of carbon taxes and greater re...
2008-07-25   Features  more...
 
Knowledge@Wharton 'Not a Site, but a Concept': Tapping the Power of Social Networking
Mini USA, the American branch of BMW's Mini Cooper line, tracks everything being said about its brand everywhere on line -- in blogs, dis...
2008-07-24   Features  more...
 
HTrends Why Sensitivity Training Is Insensitive and Patronizing - By Simma Lieberman
I've often been asked if I 'do sensitivity training' - I found myself getting irritated by the very term 'sensitivity training', and didn...
2008-06-23   Features  more...
 
Hospitality Performance Hospitality R.O.I. METAPHOR - Let'S Play Ball! - By J. Ragsdale Hendrie
Hospitality is one intriguing game we have chosen. We play in splendid venues, our Fans are enthusiastic with high expectations. Our co...
2008-06-12   Features  more...
 
LRA Worldwide Does Your Guest Satisfaction and Mystery Shop Data Harmonize...or Just Make N...
Align Your Data Streams to Optimize the Guest Experience and Bottom Line
2008-05-28   Features  more...
 
LRA Worldwide Experience Innovation - The Next Generation - By Rob Rush
Oh no, not another article on innovation, your brain is screaming from every synapse. Please don't subject me to another rapturous ode to...
2008-05-22   Features  more...
 
American Express International Airfare Surged as Domestic Airfare Leveled Off in 2007
Hotel Supply Constraints Drove High Costs As Competition for Business Travelers Propelled Product Improvements
2008-04-15   Features  more...
 
Snow and Associates Sustaining A Customer Service Initiative: The Need for Long-Term Commitment -...
Most customer service improvement initiatives fail to produce sustained results. While such a statement may seem harsh, I think that most...
2008-04-01   Features  more...
 
Knowledge@Wharton In the Game of Business, Playing Fair Can Actually Lead to Greater Profits
Tune into 'The Apprentice,' and you get an all-too-common view of business. Every week, all of the wannabe moguls try to impress Donald T...
2008-03-26   Features  more...
 
Knowledge@Wharton When Are Emerging Markets No Longer 'Emerging'?
The term 'emerging markets' is now more than 25 years old and has come to define wide swaths of the world undergoing rapid economic chang...
2008-03-24   Features  more...
 
Hotel News Resource Caribbean Tourism: A New Era Or More Of The Same? - By Bevan Springer
Despite the serious challenges facing the Caribbean's tourism industry, from new passport regulations to a slowdown in the United States ...
2008-03-13   Features  more...
 
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