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Vol. 10: Issue 36 2008-09-17

INSIDE VIEW
The Business Case for Employee Opinion Surveys: An Example with Orient-Express - By Eddy M. Elmer and Jim Houran

Orient-Express Hotels, Trains & Cruises is a leading brand in the service-hospitality industry - a name associated with worldwide luxury travel. The company's Central Reservations Office (CRO) recently underwent restructuring that potentially could have significantly dampened the department's morale, productivity and revenue. ...more

Creating Success during a Downturn in the Economy - By Dr. Rick Johnson

Today we are engulfed in the debate on whether or not we are facing a true recession. Fifty percent of the so-called expert economists say we are and fifty percent say it's just a downturn and we will come out of it in 2009. ...more

Habits of Highly Successful Hotel Sales People - Accelerated Sense of Urgency - By Carol Verret

This is the third year that we have updated this subject and it has never been more urgent than this year! Despite the general downward trends in the overall economy there is one factor that will have a profound impact on the hotel industry in particular and the hospitality industry in general - the cuts in airline capacity. ...more

Super-size Me: Why Everyone Gets Upgraded but You - By Daniel Edward Craig

Upgrades are less frequent these days now that hotels have implemented sophisticated revenue management practices, but they're still common. They tend to occur when a hotel is sold out because hotels often oversell lower-rated inventory and must upgrade in order to fill all rooms. If you travel frequently and never get upgraded, you might want to take a good hard look at your travel habits. ...more

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FEATURED SITE
Cruvee
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FEATURED SUPPLIER
Specialized Floor Care Services

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FEATURED MAGAZINE
Business Solutions Business Solutions' articles show readers how to sell new technologies and penetrate growing vertical markets. Business Solutions provides "actionable information" for VARs and integrators to increase sales, improve profits, and trounce the competition.

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ENVIRONMENT

Impressive 1.5-Megawatt Wind Turbine at Jiminy Peak Resort Passes One-Year Mark - By Glenn Hasek

After the price of electricity jumped 50 percent during the 2005-2006 ski season at Jiminy Peak Mountain Resort, management knew it had to do something significant. ...more

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HEADLINES

Most viewed headlines this past week at Hotel News Resource. Click on the title to read.

Hotel Development Cost Survey 2008 - By Elaine Sahlins

Who Should Train Your Employees? - By Harry Nobles

Hitwise August 2008 Travel Category Report

Habits of Highly Successful Hotel Sales People - Accelerated Sense of Urgency - By Carol Verret

Technomic finds that foodservice programs can tip the scales for hotel guests

What have you done for me lately? - By J. Ragsdale Hendrie

Going Abroad - A Foreigner's Outlook on Indian Hotel Investment - Michael J. Pajak

Weekly U.S. Lodging Performance for the week ending 06 September 2008

How does Revenue Management work in Small and Independent Hotel Chains?

Cornell Hotel Network Study Highlights Weaknesses in Internet Security

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UPCOMING INDUSTRY EVENTS

KTM Society
2008-09-20
KTM 2008


2008-09-22
Restaurant Workshop

HTNG
2008-09-22
HTNG Asia-Pacific Members' Meeting and Conference


2008-09-23
The Lodging Conference

Meetings Technology Expo
2008-09-23
Meetings Technology Expo

HFTP
2008-09-24
HFTP Annual Convention & Tradeshow 2008

KioskCom Ltd
2008-10-01
KioskCom - Self Service Expo

EyeforTravel
2008-10-01
EyeforTravel Travel Distribution Executive Conference

EyeforTravel
2008-10-01
Travel Distribution Summit N.America 2008

EyeforTravel
2008-10-01
Revenue Management and Pricing in Travel 2008

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FEATURED BOOK
Who Moved My Cheese? : An Amazing Way to Deal With Change in Your Work and in Yo

Change can be a blessing or a curse, depending on your perspective. The message of Who Moved My Cheese? is that all can come to see it as a blessing, if they understand the nature of cheese and the role it plays in their lives. Who Moved My Cheese? is a parable that takes place in a maze.
...more

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 Departments

Click on the department to go directly to these news items.

 .  INSIDE VIEW

 .  FEATURED SITE

 .  FEATURED SUPPLIER

 .  FEATURED MAGAZINE

 .  ENVIRONMENT

 .  HEADLINES

 .  INDUSTRY EVENTS

 .  FEATURED BOOK

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