Consistency - the Key to Success - By Rob Rush
OK, let's get down to the bottom of this. Please stand up and raise your hand if you've been 'WOW-ed' lately. At the supermarket, dry cleaner, health club or hotel. Where have you had your socks knocked off...and then cleaned, pressed, folded and put away? ...more

Lessons from the Field - Ways to Identify and Build Repeat Guests - By John Hogan
There are only two ways to get a new customer: 1. solicit a new customer any way you can. 2. Take good care of your present customers, so they don't become someone else's new customers. Ed Zeitz ...more

Is This The Summer Of Our Hospitality Discontent? - By J. Ragsdale Hendrie
It has been tough, folks, and we do not need to beat the drums about the obvious, particularly in the United States. But, there are always silver linings, admiration for those Hospitality companies which have hunkered down and navigated the economic trough, as well as those who understand the cyclical nature of the business and have planned forward. ...more

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In Hindsight 2007 Looks Great - Labor Costs Are A Concern - By Robert Mandelbaum
As we struggle through declining occupancy and below average ADR growth in 2008, the U.S. lodging industry looks back fondly at 2007. Throughout last year, hoteliers groused about slower RevPAR growth and single-digit gains in profits. By the time we finish 2008, the 7.2 percent bottom-line growth achieved in 2007 will seem like nirvana. ...more

Casino City Releases 2008-2009 Indian Gaming Industry Report: Modest Growth in 2007
Gaming revenue at Indian gaming facilities was approximately $26.5 billion in 2007. ...more

Canadian Occupancy, ADR, RevPAR - Week Ending August 9, 2008
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada. ...more

June 2008 Canadian Lodging Outlook
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes occupancy and average room rates from major cities in Canada. ...more

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Roster of OpenTravel Members Speaking at Travel Distribution Summit In Las Vegas on October 1 and 2, 2008
The OpenTravel Alliance (OpenTravel), the travel industry's leading distribution standards development organization, will be very well represented at EyeforTravel's Travel Distribution Summit. ...more

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Casino King Takes Gamble To Fend Off Macau Rivals
With his grip on Asia's gambling capital slipping, Stanley Ho has gone on the offensive. ...more

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NaturCert about to sign 14 local representatives
NaturCert , the global independent organisation which has developed the NaturCert Certification Program for the environment and society, is about to sign 14 local representatives for territories in Finland, Sweden, Germany, Tunisia, UAE, Thailand, China (Beijing area), India (South), Egypt and Spain. ...more

Announcing the dates for the NaturCert Accredited Professionals Training
Apart from the certification activities NaturCert has also developed the NaturCert Accredited Professional training scheme offering interested professionals in different sectors a life-long-learning perspective. ...more

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Outrigger Hotels takes control of Web 2.0 by selecting Avalon BUZZ Report, the leading hotel solution
Avalon Report Corporation announced they have been selected by Outrigger Hotels & Resorts as the preferred solution for Web 2.0 monitoring. The intuitive Avalon BUZZ Report(C) will deliver on demand data regarding traveler reviews, ratings and other user generated content to hotels within Outrigger's premiere Pacific rim portfolio. ...more

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Tulalip Resort Casino Opens New Hotel
Tulalip Resort Casino, the Northwest's #1 place for fun, celebrated the Grand Opening of its new 12-story luxury hotel on Friday, August 15 with an exclusive guest reception. ...more

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