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  • Consumers Happier With Airlines, Prefer Smaller Travel Websites According to American Customer Satisfaction Index

    Featured News Passenger satisfaction lifts 2.9 percent for airlines, historically one of the lowest-scoring categories tracked by the American Customer Satisfact...


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    2015-04-20
    New Platform Launches with Live Stream of Opening General Session at Cruise3sixty
    2015-04-20
    The leading global Travel & Tourism private sector and government organisations - the Global Travel Association Coalition (GTAC) - have today launched a commitment for aligned advocacy and action to harness the full potential of the sector to create jobs, drive inclusive growth and foster development.
    2015-04-20
    The U.S. Department of Transportation’s Bureau of Transportation Statistics (BTS) reported last week that U.S. airlines’ systemwide (domestic and international) scheduled service load factor – a measure of the use of airline capacity – was 83.0 percent in January, unchanged from December, seasonally adjusted.
    2015-04-20
    Passenger satisfaction lifts 2.9 percent for airlines, historically one of the lowest-scoring categories tracked by the American Customer Satisfaction Index (ACSI). Airlines reach an ACSI benchmark of 71 on a scale of 0 to 100 for 2015—approaching the category’s peak score of 72 in 1994. Nevertheless, airlines remain among ACSI’s bottom four categories, ahead of only Internet service providers, subscription television and health insurance.
    2015-04-16
    Travelzoo Inc., a global Internet media company, today announced financial results for the first quarter ended March 31, 2015, with revenue of $36.5 million, a decrease of 9% year-over-year. Net income was $1.9 million, with diluted earnings per share of $0.13, down from $0.31 in the prior-year period.
    2015-04-16
    The Global Business Travel Association (GBTA) today unveiled its first of several panels in an exciting line-up of speakers for the upcoming GBTA Convention 2015, July 25-29 in Orlando, Florida: Future of the Distribution Landscape.
    2015-04-16
    Air New Zealand yesterday named Houston as its fifth North American gateway when the national carrier of New Zealand announced it will begin nonstop service to George Bush Intercontinental Airport (IAH) beginning in December 2015.
    2015-04-16
    Rob joins Karin Sciavilla, COO, Magnus Nyström, CTO and Bojan Jokic, CEO as the latest addition to Epteca’s impressive senior leadership group. As CCO, Rob will focus on strategy and direction in areas such as product and revenue development, on the vendor side of Epteca’s marketplace ecosystem.
    2015-04-15
    Viking Ocean Cruises today announced its first ship, Viking Star, has embarked on her maiden voyage from Istanbul to Venice, thus launching the travel industry's first entirely new cruise line in a decade.
    2015-04-15
    Highlights of the new program include an 84-day Circle South America voyage, more ways to see New Zealand, longer South Pacific cruises and Circle Australia voyage options. In addition, Land and Sea Vacation packages will immerse adventure-seekers in the diverse destinations.
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